About our privacy policy
Rayvano entertainment BV cares a lot about your privacy. We therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services provided by Rayvano entertainment BV. The commencement date for the validity of these conditions is 21/12/2018, with the publication of a new version the validity of all previous versions is canceled. This Privacy Policy describes what information about you is collected by us, where this data is used for and with whom and under what conditions this data can possibly be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide us.
If you have any questions about our privacy policy, please contact our contact person for privacy matters, you will find the contact details at the end of our privacy policy.
About the data processing
Below you can read how we process your data, where we save it, what security techniques we use and for whom the data are transparent.
Webshop software
WordPress / Woocommerce
Our webshop has been developed with software from Woocommerce. Personal data that you provide for our benefit services made available to us are shared with this party. Woocommerce has access to your data to provide us (technical) support, they will never use your data for any other purpose. Woocommerce is obliged to take appropriate security measures based on the agreement we have made with them. These security measures consist of the application of SSL encryption, a strong password policy and secure data storage. Woocommerce reserves the right to share collected data within its own group and affiliated partners in order to further improve the service. Woocommerce takes into account the applicable statutory retention periods for (personal) data.
WordPress / Woocommerce hosting
Our webshop was developed with software from Woocommerce, we have opted for our web hosting IXLhosting.nl. Personal data that you make available to us for the benefit of our services will be shared with this party. Byte.nl has access to your data to provide us (technical) support, they will never use your data for any other purpose. Byte.nl is obliged to take appropriate security measures based on the agreement we have made with them. These security measures consist of the application of SSL encryption and a strong password policy. Backups are regularly made to prevent data loss.
E-mail and mailing lists
MailChimp
E-mail advertising with registration for the newsletter. If you register for our newsletter, we will use the information provided for you or provided separately by you in accordance with art. 6 paragraph 1 S. 1 lit. AVG regularly send our e-mail newsletter on the basis of your permission.
You can unsubscribe from the newsletter at any time by sending a message to the contact option described below or via a link included in the newsletter. After unsubscribing, we will delete your e-mail address unless you have expressly agreed to the further use of your data or we reserve the right to continue to use data, which is legally permitted and on which we inform you in this statement
We send our e-mail newsletters with MailChimp. MailChimp will never use your name and e-mail address for your own purposes. At the bottom of every e-mail sent automatically via our website you will see the ‘unsubscribe’ link. You will no longer receive our newsletter. Your personal data is stored securely by MailChimp. MailChimp uses cookies and other internet technologies that make it clear whether e-mails are opened and read. MailChimp reserves the right to use your data for the further improvement of the service and to share information with third parties in this context.
We use the services ixlhosting.nl for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. ixlhosting.nl has no access to our mailbox and we treat all our e-mail traffic confidentially.
https://www.ixlhosting.nl
We use the services ixlhosting.nl for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. ixlhosting.nl has no access to our mailbox and we treat all our e-mail traffic confidentially.
Payment processors
MultiSafepay
We use the MultiSafepay platform to handle a (part of) the payments in our webshop. MultiSafepay processes your name, address and residence details and your payment details such as your bank account or credit card number. MultiSafepay has taken appropriate technical and organizational measures to protect your personal data. MultiSafepay reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. All the above mentioned safeguards with regard to the protection of your personal data also apply to the parts of MultiSafepay’s services for which they engage third parties. MultiSafepay does not store your data for longer than is permitted under the legal terms
Reviews
Trusted Shops
We collect reviews via the Trusted Shops platform. If you leave a review via Trusted shops you are obliged to enter your name, place of residence and e-mail address. Trusted shops will share this information with us so that we can link the review to your order. Trusted shops also publishes your name and place of residence on your own website. In some cases, Trusted shops may contact you to provide an explanation of your review. In case we invite you to leave a review we share your name and e-mail address and information regarding your order with Trusted shops. They only use this information for the purpose of inviting you to leave a review. Trusted shops has taken appropriate technical and organizational measures to protect your personal data. Trusted shops reserves the right to engage third parties for the provision of services, for this we have given Trusted Shops permission. All the above mentioned safeguards with regard to the protection of your personal data also apply to the parts of the service for which Trusted shops engage third parties
Shipping and logistic
My Parcel
If you place an order with us, it is our job to have your package delivered to you. We use the services of My Parcel for the execution of the deliveries. It is therefore necessary that we share your name, address and residence details with My Parcel. My Parcel uses this information only for the purpose of performing the agreement. In case My Parcel engages subcontractors, My Parcel also makes your data available to these parties. These parties are PostNL and the Belgian Bpost and the German DHL.
Invoicing and accounting
Twinfield off https://taxnl.wolterskluwer.com
We use the services of Wolterskluwer for our records of our administration and accounting. We share your name, address and residence details and details regarding your order. This data is used for managing sales invoices. Your personal data is sent and stored in a protected manner. Wolterskluwer is obliged to observe secrecy and will treat your information confidentially. Wolterskluwer does not use your personal data for purposes other than those described above.
External sales channels
XXX
Purpose of data processing
General purpose of the processing
We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you at a later time, other than at your request, we will ask you for explicit permission. Your information will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties have all been kept confidential on the basis of the agreement between them and us or an oath or legal obligation
Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. This information (eg your IP address, web browser and operating system) is not personal data.
Participation in tax and criminal investigation
In some cases, Rayvano entertainment BV may be obliged to share your information in connection with government tax or criminal investigations on the grounds of a legal obligation. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us
Retention periods
We keep your information as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this as a request for forgiveness. Based on applicable administrative obligations, we need to keep invoices with your (personal) data, so we will keep this data for as long as the applicable period is in effect. However, employees no longer have access to your client profile and documents that we have produced in connection with your assignment
Your rights
On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data that are processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, in order to prevent abuse, we will send copies and copies of your data only to your already known e-mail address. In the event that you wish to receive the data at another e-mail address or for example by post, we will ask you to identify yourself. We keep records of completed requests, in the case of a request for forgiveness we administer anonymous data. All copies and copies of data you receive in the machine readable data format that we use within our systems.
You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way
Right of inspection
You always have the right to inspect the data that we process or have processed that relate to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data, with the e-mail address known to us, stating the category under which we have stored this data.
Rectification right
You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to this. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been changed on the e-mail address known to us
Recht op beperking van de verwerking
U heeft altijd het recht om de gegevens die wij (laten) verwerken die betrekking hebben op uw persoon of daartoe herleidbaar zijn, te beperken. U kunt een verzoek met die strekking doen aan onze contactpersoon voor privacy zaken. U ontvangt dan binnen 30 dagen een reactie op uw verzoek. Als uw verzoek wordt ingewilligd sturen wij u op het bij ons bekende e-mailadres een bevestiging dat de gegevens tot u de beperking opheft niet langer worden verwerkt.
Right of transferability
You always have the right to have the data that we process or have processed and that relate to your person or that can be traced back to you, performed by another party. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all information about you that we have processed or that have been processed by us by other processors or third parties on the e-mail address known to us. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed
Right of objection and other rights
In such cases you have the right to object to the processing of your personal data by or on behalf of Rayvano entertainment BV. If you object, we will immediately stop the data processing pending the settlement of your objection. If your objection is well-founded, we will make copies and / or copies of data that we process or have made available to you and then permanently discontinue the processing. You also have the right not to be subject to automated individual decision making or profiling. We do not process your data in such a way that this right applies. If you are of the opinion that this is the case, please contact our contact person for privacy matters
Cookies
In order to improve the user experience on our website and enable you to use certain functions to display suitable products or to carry out market research, the so-called cookies are used on some pages of this website. This serves to protect our legitimate interests in the optimized presentation of our offer according to the art. 6 paragraph. 1 sentence 1 lit. f AVG that are of decisive importance in the process of balancing the interests.
A cookie is a small text file that is automatically saved on your end device. Some of the cookies that we use are deleted after you close the browser session, that is, when you close the browser (these are called session cookies). Other cookies are stored on your end user device and allow us to recognize your browser when you visit us again (permanent cookies). To check the cookie storage period, you can use the Overview function in the cookie settings of your web browser. You can configure your browser so that it informs you when a page uses cookies and decides on a case-by-case basis whether you accept or reject cookies on a particular website or in general. Each browser has a different policy for managing the cookie settings. The browser’s policy is described in the help menu of each browser and explains how you can change your cookie settings.
See the links below for more information about changing the settings in your browser:
Internet Explorer ™: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
Safari ™: https://support.apple.com/kb/PH21411?locale=de_DE
Chrome ™: http://support.google.com/chrome/bin/answer.py?hl=de&hlrm=en&answer=95647
Firefox ™ https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Opera ™: http://help.opera.com/Windows/10.20/en/cookies.html
Please note that disabling cookies may limit your access to some features of our website.
Functional cookiess
Functional cookies are necessary for the website to function properly. These cookies are therefore placed by default and will not be deleted if you do not accept the cookies. Functional cookies ensure that you can stay logged in during your visit to the website. They also ensure that products are kept in your shopping basket when you want to buy something in our webshop.
Cookies to measure visit
Analytical cookies allow us to measure the website visit. These statistics give us insight into how often our website is used, what information visitors are looking for and which pages are visited the most. This way we know which website parts are popular and in which places we can improve our website. We continuously analyze and improve the website to make the experience as pleasant as possible for visitors. We can not trace the statistics we collect to people. This data is therefore always used anonymously. We use Adobe Analytics and Google Analytics to obtain insights from the data. We always place analytical cookies when visiting our website. Analytical cookies collect, among other things, the following data: Track the number of visitors on our web pages. Keeping track of the duration of the visit. The searches performed on the website.
Information about your browser and device with which you visit our website, such as operating system and screen size.
The way you ended up on our website, for example whether you clicked on one of our advertisements or on a link in an e-mail.
Some anonymous data entered in a form, such as the type of car or what type of coverage is most commonly chosen.
Items that you have purchased or added to the cart on the website.
For more information about what Google does with the collected data, we refer to Google’s privacy statements. These statements can change regularly. We never provide Google with your personal details (such as name, address, BSN, telephone number).
Google Analytics
For website analysis, this website uses Google (Universal) Analytics, a web analysis service from Google LLC (www.google.de). In accordance with art. 6 paragraph. 1 sentence 1 lit AVG, this serves to safeguard our legitimate interests in an optimized presentation of our offer that prevail in the process of balancing interests. Google (Universal) Analytics uses methods that can be used to analyze your use of the website, such as cookies. The automatically collected information about your use of this website is usually transferred to a Google server in the USA and stored there. Enabling IP anonymization on this website will shorten the IP address before it is sent within the Member States of the European Union or in other states that are party to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address sent to a Google server in the USA and shortened there. The anonymous IP address transmitted by your browser under Google Analytics will not be merged with other Google data. Upon termination of the use of Google Analytics by us, the data collected in this context will be deleted.
Google LLC is headquartered in the US and is certified under the EU-US Privacy Shield. You can view a current certificate here. As a result of this agreement between the US and the European Commission, the European Commission has established an adequate level of data protection for companies that are certified under the privacy screen.
You can prevent Google from collecting the data generated by the cookie relating to your use of the website (including your IP address) and having it processed by Google, by downloading and installing the browser plug-in via the following link is available: http://tools.google.com/dlpage/gaoptout?hl=en. As an alternative to the browser plugin, you can click this link to prevent Google Analytics from collecting data on this website in the future. An opt-out cookie is stored on your mobile device. If you delete your cookies, you must click the link again
Cookies from third parties
In the case that software solutions from third parties use cookies, this is stated in this privacy statement. Third parties are stream measurement
Changes to the privacy policy
We reserve the right to change our privacy policy at any time. On this page you will always find the most recent version. If the new privacy policy affects the way in which we process already collected data relating to you, we will notify you by e-mail.
Contact details
Rayvano entertainment BV
Vechtstraat 42/2
1078RM Amsterdam
Netherlands
Contact person for privacy matters
Sandra Binko
